Dorothy Perkins Phone Numbers and Emails

Toll-Free Number:

  • (866) 296-6672

Customer Service:

  • +44 330 333 6556
    For UK Standart Delivery Orders
  • +44 844 243 0000
    To become a supplier
  • +44 844 984 0261
  • +44 844 755 0117

Dorothy Perkins Emails:

customerservices@dorothyperkins-fashion.com
customerservices@dorothyperkins.com
dpo@dorothyperkins.com
Privacy Inquiries
Is this your business?
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Contact Information

Dorothy Perkins Website:

Dorothy Perkins Help Center:

Corporate Office Address:

Dorothy Perkins Online Limited
70 Berners Street
London, England W1T 3NL
United Kingdom

Other Info (opening hours):

Mailing Address

Burton Business Park,

Torre Road,

Leeds, LS9 7DN, UK


Legal

49/51 Dale Street,

Manchester,

England M1 2HF

More contact details

Dorothy Perkins Rating Based on 114 Reviews

Rating details

2.3
more details
Product or Service Quality
Customer service
Exchange, Refund and Cancellation Policy
Website

Rating stats

Rating trend

How Good is Dorothy Perkins's Customer Service?

Bisma Daq
Bisma Daq
Feels Neutral | Jul 14, 2023

Not straightforward to be honest

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Naleah Muw
Naleah Muw
Feels Disappointed | Jul 12, 2023

I have not been able to speak to any.
I sent a returns parcel back on the 1st July nothing to say toy have received it and when I would get my money back.
I have the receipt fir postage regards MrL Pooley

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Joey Hjk
Joey Hjk
Feels Disappointed | Jul 05, 2023

Unable to contact anyone.
My return parcel has been delivered back to dp quite a while ago, but there has been no contact from them or any confirmation on my account.
Cannot get thru to any customer service

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Daren Mgn
Daren Mgn
Feels Disappointed | Jan 28, 2023

Can't even get to them e mail or phone trying to return a parcel

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Jennifer Anne B
Jennifer Anne B
Feels Disappointed | Jan 20, 2023

I didn't get my refund for items

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Thurmon Vhg
Thurmon Vhg
Feels Disappointed | Dec 19, 2022

I never got to speak to anyone, I paid for a pair of boots on the 24th November and £50 was taken from my account, I have sent many emails, messages, tried to ring with nothing coming back. I need either the boots before Xmas or my £50 put in my bank before I take legal action. Am a pensioner with little money as it is. I havnt received any emails to say there on there way or a tracking number yet I have proof the £50 was taken from my bank. You need to sort this ASAP. Otherwise I will be getting in touch with legal people who can sort it and will spread the word in social media not to ever pay for anything online with Dirathy Perkins sort it please
Carol jackson

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Summary of Dorothy Perkins Customer Service Calls

1.5K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dorothy Perkins?

Return/ Replace Question:

  • “To ask if can return item”
  • “Returns problem”
  • “Cannot return sent no invoice number”

Shipping and Delivery Question:

  • “Wrong item”
  • “Parcel not received”
  • “No parcel”

Refund Question:

  • “Waiting for refund since 13th November”
  • “Refund outstanding”
  • “Hi, i am waiting for my refund”

Request for Information Question:

  • “About a return”
  • “How to return”
  • “About an order”

Account Question:

  • “Can't reset password”
  • “Balance”
  • “Help required with my account”

Payments and Charges Question:

  • “On the 7th of March i placed a order paid with PayPal and have had no reply about when ordered is a arriving payment paid at 19.40 paid £35.99.”
  • “Iv orded my items on sunday and my bank is saying payment is pending why is this”
  • “To make payment”

Cards Question:

  • “My card is block”
  • “Avout my card”
  • “Discuss my credit card”

Product/ Service Question:

  • “I wish to order a dress”
  • “Unable to access checkout”
  • “Trying to order a dress but won't let me pay”

Activation/ Cancellation Question:

  • “To activate pin number”
  • “Cancel order”
  • “My order was cancelled and my money hasn't be refund to me”

Website/ Application Question:

  • “I can't place an order online”
  • “Website”
  • “Your Website is not letting me order”

Staff Question:

  • “Customer service isdye”

Other Question:

  • “Can't find my order number”
  • “I odered a dress that didn't arrive”
  • “My order”

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